J.M., USA: Is This Any Way To Run A Doctor’s Office?

Sixty-one years of experiences with medical practices for myself as well as for my immediate and extended family has left me with an impression of “mixed feelings”/ Although the care is most often good, the long waiting time and the sometimes arrogant receptionists and rude staff show an inability to empathize with a patient who may be feeling various degrees of discomfort.

So what’s the deal of the second floor of 625 Madison Avenue?

The receptionists are extremely polite and if on is kept waiting, apologies and information as to why there may be wait is offered. The staff all take time answering questions, often the same questions is repeated by a nervous patient (me!)/ Voice-mails are returned promptly and billing questions are explained fully. All of these details may be covered in part by other medical practices, but rarely as proficiently as done in your office … and I know it’s no accident!

On July 5th the day of my initial consultation I was a very anxious person. On that day Dr. Samadi explained his “team approach’ and how many of his staff have been involved with him for years. He added that an office away form the “sick environment” of a hospital setting imparts a more positive feeling to a patient… It made so much sense.

Then my surgical journey began and I started meeting people like Rosie and Tressa who helped me compile the medical details for the surgery. I spoke with Maddie in billing, Anna and others on the staff numerous times through the course of the next few weeks, who always were helpful in answering my questions. Of course I have to mention Ann, every patient’s angel: a professional with excellent skills as well as an exuberance that makes me smile when I see her…. Even with a post-op pain when she appeared at my bedside at Mt.Sinai. Lauren, Dr. Chen … if I left out a name please know you are all part of great team.

All your efforts have made a big difference to THIS patient and there is no team not even the Mets or Jets that I hold so dear to my heart. Many thanks from me, the thousands that have come before me and the many who will be treated by you in the future.

Sincerely,

J.M.

P.S. YES… this is the way to run a doctor’s office that should be a model to emulate for all others in your profession!

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* The benefits of robotic surgery cannot be guaranteed as surgery is both patient and procedure specific. Previous surgical results do not guarantee future outcomes.
Testimonials
MvR, Netherlands

Na de schok van de kanker diagnose, was de volgende stap om de beste doctor te vinden om de prostaat te verwijderen. Ik kwam bij Dr Samadi terecht en die ving me goed op met ondersteuning van uiterst bekwame en zorgzame leden van zijn ploeg. De operatie zelf is kennelijk geheel volgens plan verlopen en de uitkomst is...

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S. S., USA

I cannot begin to tell you the reaction that I receive when I tell people that I was operated on just three weeks ago and what a remarkable surgeon you are.. I just want to reiterate how fabulous you staff is and how deeply indebted I am to you.

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H. S. MD, Connecticut, USA

It is now more than a week post-op and all is well (including path reports). Once again, I thank Dr. Samadi and all at Mount Sinai for the opportunity to be cared for by the best.?

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Robert R. NYC, USA

It's been a month since my surgery and I am amazed how far I have progressed. I’ve experienced very few side effects and I’m feeling stronger every day.

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