J.M., USA: Is This Any Way To Run A Doctor’s Office?

Sixty-one years of experiences with medical practices for myself as well as for my immediate and extended family has left me with an impression of “mixed feelings”/ Although the care is most often good, the long waiting time and the sometimes arrogant receptionists and rude staff show an inability to empathize with a patient who may be feeling various degrees of discomfort.

So what’s the deal of the second floor of 625 Madison Avenue?

The receptionists are extremely polite and if on is kept waiting, apologies and information as to why there may be wait is offered. The staff all take time answering questions, often the same questions is repeated by a nervous patient (me!)/ Voice-mails are returned promptly and billing questions are explained fully. All of these details may be covered in part by other medical practices, but rarely as proficiently as done in your office … and I know it’s no accident!

On July 5th the day of my initial consultation I was a very anxious person. On that day Dr. Samadi explained his “team approach’ and how many of his staff have been involved with him for years. He added that an office away form the “sick environment” of a hospital setting imparts a more positive feeling to a patient… It made so much sense.

Then my surgical journey began and I started meeting people like Rosie and Tressa who helped me compile the medical details for the surgery. I spoke with Maddie in billing, Anna and others on the staff numerous times through the course of the next few weeks, who always were helpful in answering my questions. Of course I have to mention Ann, every patient’s angel: a professional with excellent skills as well as an exuberance that makes me smile when I see her…. Even with a post-op pain when she appeared at my bedside at Mt.Sinai. Lauren, Dr. Chen … if I left out a name please know you are all part of great team.

All your efforts have made a big difference to THIS patient and there is no team not even the Mets or Jets that I hold so dear to my heart. Many thanks from me, the thousands that have come before me and the many who will be treated by you in the future.

Sincerely,

J.M.

P.S. YES… this is the way to run a doctor’s office that should be a model to emulate for all others in your profession!

Back to Testimonials


Bookmark Using:
Facebook Twitter LinkedIn Email Yahoo

Share on Facebook

Call to Make an Appointment With Dr. David Samadi:

1-212-365-5000

Click the contact link to learn how Dr. Samadi can help treat your prostate cancer and give you back your quality of life.

* The benefits of robotic surgery cannot be guaranteed as surgery is both patient and procedure specific. Previous surgical results do not guarantee future outcomes.
Testimonials
Yossi, Israel

I chose to undergo the operation with a specialist in the U.S., who has an extensive experience in robotic surgeries: Dr. David Smadi. The surgery was relatively simple: i didn't suffer any pain, lost a small amount of blood and had the catheter only for seven days. I got back to full functioning very soon afterwards.

more..
David A., Israel

שמעתי על ד"ר סמאדי דרך מכר אשר הכרתי בקבוצת תמיכה באינטרנט,כאשר גיליתי כי אני נזקק לטיפול בסרטן הערמונית,והתחלתי לחפש מקורות מידע ותמיכה.

more..
Ian R, Toronto, Canada

Just over a year ago on December 22, 2008 I was diagnosed with prostate cancer. I met with Dr. Samadi in New York on a recommendation from a close friend. The interview was a decisive turning point in my fortunes.

more..
G. P., New York, USA

"I am truly grateful to Dr. Samadi. The path he took from the Middle East to America enabled me and many others to have the opportunity to be helped by this caring man. A man I now call a friend. I will take a PSA in the end of May. I am confident the result will be OK just as Dr. Samadi promised."

more..