J.M., USA: Is This Any Way To Run A Doctor’s Office?

Sixty-one years of experiences with medical practices for myself as well as for my immediate and extended family has left me with an impression of “mixed feelings”/ Although the care is most often good, the long waiting time and the sometimes arrogant receptionists and rude staff show an inability to empathize with a patient who may be feeling various degrees of discomfort.

So what’s the deal of the second floor of 625 Madison Avenue?

The receptionists are extremely polite and if on is kept waiting, apologies and information as to why there may be wait is offered. The staff all take time answering questions, often the same questions is repeated by a nervous patient (me!)/ Voice-mails are returned promptly and billing questions are explained fully. All of these details may be covered in part by other medical practices, but rarely as proficiently as done in your office … and I know it’s no accident!

On July 5th the day of my initial consultation I was a very anxious person. On that day Dr. Samadi explained his “team approach’ and how many of his staff have been involved with him for years. He added that an office away form the “sick environment” of a hospital setting imparts a more positive feeling to a patient… It made so much sense.

Then my surgical journey began and I started meeting people like Rosie and Tressa who helped me compile the medical details for the surgery. I spoke with Maddie in billing, Anna and others on the staff numerous times through the course of the next few weeks, who always were helpful in answering my questions. Of course I have to mention Ann, every patient’s angel: a professional with excellent skills as well as an exuberance that makes me smile when I see her…. Even with a post-op pain when she appeared at my bedside at Mt.Sinai. Lauren, Dr. Chen … if I left out a name please know you are all part of great team.

All your efforts have made a big difference to THIS patient and there is no team not even the Mets or Jets that I hold so dear to my heart. Many thanks from me, the thousands that have come before me and the many who will be treated by you in the future.

Sincerely,

J.M.

P.S. YES… this is the way to run a doctor’s office that should be a model to emulate for all others in your profession!

Back to Testimonials


Bookmark Using:
Facebook Twitter LinkedIn Email Yahoo

Share on Facebook

Call to Make an Appointment With Dr. David Samadi:

1-212-365-5000

Click the contact link to learn how Dr. Samadi can help treat your prostate cancer and give you back your quality of life.

* The benefits of robotic surgery cannot be guaranteed as surgery is both patient and procedure specific. Previous surgical results do not guarantee future outcomes.
Testimonials
Joseph P., USA

Your fame as the Leonardo of the Da Vinci robotic prostate surgery is well known. It is also documented by the many testimonials of your patients. I would like to add my own experience to show how masterfully you also apply your unique skills and methodology to the most demanding surgery of this type removal of the bladder...

more..
V. S., Spain

My story is surely the same as hundreds of patients that have gone before me, and hundreds more than will come after me. I feel, however, an uncontrollable desire to tell this story, hoping it helps someone who is in the same situation that I was and that they find it inspirational enough to make a decision that will help them feel reborn...

more..
Dr. M. R, Kingston, Jamaica, West Indies

 "By submitting this information, I write not only to compliment you and your wonderful staff, but also to advise patients with prostate cancer, from my region, the Caribbean, of the benefits of robotic prostatectomy".

more..
Theodore, W

I sit in my bed at Mt. Sinai Hospital.  It is 2:20 in the morning.  I am alive.  Patty tells me the Doctor said my surgery was a complete success.  The cancerous prostate is gone from my body...

more..